Shipping Policy

Order Processing

All orders are processed within 2 to 3 business days, Monday through Friday, excluding holidays.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Estimated Delivery Times

We currently ship to customers in countries around the world.

Estimated delivery times are:

• United States: 7–15 business days

• Canada & Europe: 7–15 business days

• Australia & New Zealand: 15–25 business days

• Central & South America: 7–15 business days

• Asia: 7–15 business days

• Africa: 15–30 business days

These delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, customs processing, and other circumstances beyond our control.

Please note that estimated delivery times do not include customs or clearance delays.

Tracking

You will receive a tracking number by email once your order has shipped.

Please allow up to 5 business days for tracking information to become available or begin showing movement.

If you do not see any tracking updates after 5 business days, please contact us at lissomateam@gmail.com and we will be happy to assist you.

Order Cancellation

Orders begin processing shortly after they are placed and may not be cancelled once processing has started.

If you wish to cancel your order, please contact us as soon as possible after placing it. If your order has already entered processing or has been shipped, we may be unable to cancel it.

Once your order arrives, you may be eligible to initiate a return in accordance with our Refund & Returns Policy.

Lost or Missing Packages

Please carefully verify your shipping address before submitting your order.

LISSOMA is not responsible for orders delivered to an incorrect or incomplete address provided by the customer at checkout.

If a package is confirmed as delivered by the shipping carrier but cannot be located, please first check with household members, neighbours, and your local delivery carrier.

If our records indicate that the issue was caused by an error on our part, we will work with you to resolve the issue and, where appropriate, arrange a replacement at no additional cost.

Customs & Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer.

Customs policies and fees vary by country, and LISSOMA has no control over these charges.